Privacy Policy

1. Overview

Athena Technology Solutions, Inc. ("Athena," "we," "our," or "us") is an Industry 4.0 Enterprise Manufacturing Solutions Provider delivering specialized services including Manufacturing Execution Systems (MES), Product Lifecycle Management (PLM), Enterprise Resource Planning (ERP), Computerized Maintenance Management Systems (CMMS), and Smart Factory Analytics to clients across the semiconductor, electronics, medical device, and clean energy industries.

This Privacy Policy describes how we collect, use, disclose, and protect information about you when you visit our website at athenatec.com, engage with our services, or communicate with our team. By accessing our website or engaging with our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information to provide better services to our clients and fulfill our contractual obligations. The types of information we may collect include:

• Personal Identifiers: Name, job title, company name, professional email address, phone number, and business mailing address.
• Professional Information: Industry, company size, manufacturing environment details, project scope, and technology infrastructure specifics shared during engagements.
• Technical & Usage Data: IP address, browser type, pages visited, time spent on site, referring URLs, device type, and operating system.
• Communication Data: Messages sent via contact forms, emails, support tickets, chat interactions, and records of consultations or demo requests.

We collect this information through direct submission (forms, emails), automated technologies (cookies, analytics), and third-party sources such as business directories, partner referrals, and professional networks.

3. How We Use Your Information

Athena uses collected information solely for legitimate business purposes. We do not sell personal data to third parties. Your information may be used to:

• Deliver services: Fulfill project engagements including MES implementation, PLM configuration, ERP integration, and managed services support.
• Client communication: Respond to inquiries, schedule consultations, send project updates, and provide post-implementation support.
• Business development: Share relevant case studies, white papers, industry insights, and information about new service offerings relevant to your business.
• Website improvement: Analyze usage patterns to enhance navigation, content quality, and overall user experience on athenatec.com.
• Legal compliance: Fulfill legal obligations, prevent fraud, resolve disputes, and enforce our agreements.
• Security monitoring: Protect our systems, intellectual property, and client data from unauthorized access or misuse.

4. Information Sharing & Disclosure

Athena does not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Technology Partners: With authorized technology partners such as Siemens (Opcenter), Critical Manufacturing, Eyelit Technologies, and Oracle, where necessary to deliver contracted services. These partners are bound by confidentiality agreements.
• Service Providers: With trusted vendors who assist us with IT infrastructure, cloud hosting, CRM, email delivery, and analytics — all under strict data processing agreements.
• Legal Requirements: Where required by applicable law, court order, or regulatory authority, or to protect the rights and safety of Athena, its employees, or clients.
• Business Transfers: In connection with a merger, acquisition, or sale of substantially all assets, where data may be transferred as part of the transaction (with advance notice to affected parties).
• With Your Consent: In any other case, only with your explicit prior consent.

5. Data Security

As an ISO 9001 certified organization since 2017, Athena applies rigorous quality management standards to data security. We implement industry-standard technical and organizational measures including SSL/TLS encryption, role-based access controls, secure data storage, regular security audits, staff confidentiality agreements, incident response procedures, and data minimization practices.

While no system is completely impenetrable, we continuously evaluate and update our security practices. In the event of a data breach affecting your personal information, we will notify you promptly in accordance with applicable legal requirements.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

• Client project data is retained for the duration of the project engagement plus a minimum of 7 years post-project, to comply with audit, warranty, and regulatory obligations.
• Contact and inquiry data is retained for up to 3 years from the date of last contact, after which it is securely deleted or anonymized.
• Website analytics data is retained in aggregate, anonymized form for no more than 26 months.
• Employee and contractor records are maintained as required by applicable employment law in each jurisdiction where we operate.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where applicable.
• Objection: Object to processing for direct marketing or legitimate interests.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request we limit processing in specific circumstances.

To exercise any of these rights, please contact us at info@athenatec.com. We will respond within 30 days of receiving your request.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance:

• Essential Cookies: Required for basic website functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website. These are anonymized and aggregated.
• Functional Cookies: Remember your preferences such as language settings or form data.
• Marketing Cookies: Used to display relevant content and track the effectiveness of our outreach. Only used with your consent.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website and services may contain links to third-party websites, including technology partners such as Siemens, Oracle, Critical Manufacturing, and Eyelit Technologies. This Privacy Policy applies only to Athena Technology Solutions and our direct digital properties. We are not responsible for the privacy practices of third-party websites and encourage you to review their respective privacy policies.

10. International Data Transfers

Athena operates from offices in the United States and internationally, including India (Chennai and Bengaluru). Data collected from users in different regions may be transferred to and processed in countries that may not have equivalent data protection laws to your home jurisdiction. When transferring data internationally, we use appropriate safeguards including contractual clauses and data processing agreements.

11. Children's Privacy

Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date, send an email notification to active clients and registered contacts, and display a prominent notice on our website homepage. Your continued use of our website after the effective date constitutes your acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests relating to this Privacy Policy:
Email: info@athenatec.com
Athena Technology Solutions, Inc.
Fremont, California, USA
athenatec.com